Complaints Handler

Complaints Handler

Location- Kingston

Salary Up to £34k

We are looking for a proactive and customer-focused Complaints Handler to support our construction team.

Responsibilities

• Receive, log, and manage customer complaints in a timely manner
• Resolves stage 1 and stage 2 complaints
• Provide clear, professional, and timely responses to customers
• Monitor complaints through to resolution, ensuring deadlines are met
• Keep accurate records of all communication and actions taken
• Ensure all complaints are handled in line with company procedures and industry standards
• Identify recurring issues and escalate where necessary
• Apply correct SOR codes to works completed and ensure accuracy
• Liaise with contractors to resolve invoice queries and discrepancies
• Monitor and track invoice approvals and payment progress
• Maintain accurate records on repairs and finance systems
• Support the wider repairs and maintenance team with administrative tasks
• Ensure compliance with internal procedures and audit requirements

About You

• Strong communication and interpersonal skills
• Excellent problem-solving and organisational abilities
• Ability to handle sensitive situations professionally
• Experience in a fast-paced, customer-facing role
• Previous experience in construction, housing, or property services (desirable)

   

If you are interested in this job with Taylor Johnston, please apply or call (phone number removed) for more information.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer

INDTJ