Complaints Handler

An award-winning professional services firm is recruiting permanent colleagues to join its new Complaints Operation and become part of the wider Team. Staring mid-July, these hybrid roles are based from our new Leeds city centre offices, and offer excellent training and development opportunities within a growing, supportive business. As a Complaints Handler you will:Work with a global, market-leading client within the Motor Finance sectorInvestigate and resolve customer complaints relating to customer service and payment-related issuesAct as a brand ambassador for the business and its end client, delivering a high standard of service at all timesAbout You We''re keen to speak with candidates who have experience handling complaints within Motor Finance or a similar Financial Services environment and who demonstrate a genuine passion for delivering excellent client outcomes. You will be able to demonstrate:Previous complaint handling experience within a Motor Finance or Financial Services organisationA good understanding of the industry and FCA regulationsExcellent customer service and communication skillsAlignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changesA commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulationsBenefits ..... full job details .....