Complaints Handler

A growing business is looking for a number of new colleagues to join its Complaints Administration and Investigations Teams and become part of the wider business. Staring early September, these hybrid roles are based from our new Leeds city centre offices, and offer excellent training and development opportunities within a growing, supportive business. What''s in it for you?The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every dayHybrid working from our modern Leeds city centre office following your initial training period onsiteInvestment in training and development to support your career aspirationsPension scheme33 Days annual holiday allowance (inclusive of Bank Holidays)Employee Discounts and Cashback SchemesDiscounted Parking and local gym membershipsOnsite refreshments providedAs a Trainee Complaints Handler, you will:Act as the first point of contact for customer enquiries, handling calls, emails, and written correspondence professionally and courteouslyProvide progress updates and administrative support throughout the complaint journey, ensuring all case notes, actions, and outcomes are accurately recorded in real timeEnsure all complaint logging, acknowledgements, and progress updates meet regulatory requirements and deadlinesInvestigate and resolve customer complaints relating to customer service and payment-related issuesAct as a brand ambassador for the business and the end client, delivering a high ..... full job details .....