https://jobs.co.uk/job/complaints-handler-arc--c671c8ca-0b9c-45a6-b621-0673b5aa8b9e RSS feed for Complaints Handler at ARC. en-gb Wed, 23 Sep 2026 09:35:12 GMT https://jobs.co.uk/job/complaints-handler-arc--c671c8ca-0b9c-45a6-b621-0673b5aa8b9e https://jobs.co.uk/job/complaints-handler-arc--c671c8ca-0b9c-45a6-b621-0673b5aa8b9e Sat, 19 Sep 2026 11:53:10 GMT Location: London | Salary: 40000.00-40000.00 Annual | Type: Permanent | Job Title/Location: Complaints Handler, London (Perm) Salary: c.£40,000 - £50,000 + c.7.5% bonus + 12% flexible benefits package Office/WFH: Office based 3 days and WFH 2 days Requirements: Complaints experience within Financial Services/Banking, working knowledge of FCA DISP and FOS processes, inc. SRC and Final Response Letters Role Snapshot: A brand new team for whom you will own and resolve complaints through to Final Response Letter. This is across their global client base, taking in several companies. The Company/Team: This global, FTSE100 business operate several trusted brands with the group serving just under 1.5 million customers worldwide, providing stock/investment trading via its platforms. The roles are open as this is a brand-new team being put together. The Role: The Complaints Handler will investigate, communicate clearly and resolve cases either through the Summary Resolution Communication (SRC) process or by issuing a full Final Response Letter (FRL) within DISP timeframes. A hands-on role that requires precision, ownership and the ability to handle sensitive cases with professionalism. In addition to the above, other key responsibilities include: Investigate c... Permanent