Complaints Handler

Complaints Handler (Hybrid Working) Wigston, Leicestershire Hybrid Working 12.71 per hour Monday-Friday 3-Month Temporary Contract Complaints Handler Location: Wigston, Leicestershire (Hybrid Working) Pay: 12.71 per hour Hours: Monday-Friday, 9:00am-5:00pm Contract: 3 Months (Temporary) Start Date: 1st September We''re recruiting on behalf of a well-established national organisation for an experienced Complaints Handler to join their customer relations team on an initial 3-month temporary contract. This is an excellent opportunity for someone with experience investigating and resolving formal complaints, particularly within financial services, banking, insurance, housing or other regulated environments. The role offers a hybrid working pattern following an initial induction period. The Role As a Complaints Handler, you''ll manage complaints from initial receipt through to resolution, ensuring every case is investigated thoroughly and responded to professionally. You''ll be responsible for reviewing information, liaising with internal departments, gathering evidence and producing well-written, empathetic response letters that meet company standards and timescales. This role requires excellent written communication, sound judgement and the ability to handle sensitive situations professionally. Key Responsibilities Acknowledge and log formal customer complaints. Investigate complaints by gathering information from internal teams. Review evidence and establish the facts of each ..... full job details .....