Complaints Executive

As a Complaints Executive in the not-for-profit sector, you''ll handle customer complaints, ensuring timely and effective resolutions that maintain the organisation''s standards. Based in Prescot, this temporary role plays a crucial part in supporting the customer service department and ensuring customer satisfaction. Client Details A not-for-profit organisation based in Prescot, focused on delivering services to the community. Description Manage and resolve customer complaints in a professional and timely manner. Investigate issues thoroughly to identify the root cause and provide effective solutions. Maintain accurate and up-to-date records of all complaints and resolutions. Communicate clearly with customers, ensuring they are informed throughout the process. Collaborate with internal teams to address any underlying service issues. Monitor trends in complaints to suggest improvements in processes or services. Provide regular updates to management on complaint volumes and resolution times. Ensure compliance with organisational policies and procedures related to complaint handling. Profile A successful Complaints Executive should have: Experience in complaint handling, ideally within the not-for-profit sector. Strong problem-solving skills and attention to detail. Excellent verbal and written communication abilities. A professional and empathetic approach to dealing with customers. Good organisational skills to manage multiple cases effectively. Proficiency in using ..... full job details .....