Complaints Executive

Complaints ExecutiveLocation: FarnboroughHybrid: 3 days onsite and 2 days working from homeHays are delighted to be working with our global client, one of the world''s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.About the job:The purpose of this role is to investigate, manage, and resolve complaints and claims within regulatory timeframes and protecting the brand''s reputation. The Executive will track voluntary disclosures, complaints, claims progress, identify trends, and escalate concerns where necessary, ensuring all activity complies with regulatory timeframes and internal policies. They will also manage daily action reports, support colleagues within the Regulations team, and remain flexible in taking on new tasks as required.What awaits you?Respond to voluntary disclosures from third-party firms.Resolve complaints and claims from Customers and third-party firms. Respond to follow up emails from Customers and third-party firms.Ensure all complaints are handled within regulatory deadlines and that holding letters are issued on time where required. ..... full job details .....