https://jobs.co.uk/job/complaints-executive-fca-michael-page--64b75637-6b02-4a5c-aa80-2e4994705e2b RSS feed for Complaints Executive- FCA at Michael Page. en-gb Wed, 09 Sep 2026 01:00:26 GMT https://jobs.co.uk/job/complaints-executive-fca-michael-page--64b75637-6b02-4a5c-aa80-2e4994705e2b https://jobs.co.uk/job/complaints-executive-fca-michael-page--64b75637-6b02-4a5c-aa80-2e4994705e2b Mon, 07 Sep 2026 23:00:00 GMT Location: Manchester | Salary: £29900/annum | Type: Contract | As a Complaints Executive in Manchester''s financial services sector, you''ll handle and manage a case load of customer complaints, ensuring they are resolved efficiently and in line with company policies. Your role will help maintain customer satisfaction and compliance by managing issues with care and professionalism. Client Details This opportunity is with a company in the financial services industry based in Manchester. Description Investigate and resolve customer complaints in a timely manner, ensuring adherence to internal policies and external regulations. Manage a personal caseload of regulated and unregulated complaints from receipt through to resolution, ensuring all complaints are handled fairly, consistently, and within required timescales. Conduct thorough and impartial investigations, reviewing customer interactions, account information, policies, procedures, and supporting evidence to determine appropriate outcomes. Draft clear, professional, and well-reasoned complaint responses, including Final Response Letters, ensuring compliance with FCA DISP requirements and internal standards. Deliver fair customer outcomes in line with FCA Consumer Duty principle... Contract