https://jobs.co.uk/job/complaints-customer-care-manager-part-time-pertemps-london--0b8add32-4be0-41ae-8a0b-2a8908665b97 RSS feed for Complaints & Customer Care Manager - Part Time at Pertemps London. en-gb Tue, 20 Oct 2026 20:17:50 GMT https://jobs.co.uk/job/complaints-customer-care-manager-part-time-pertemps-london--0b8add32-4be0-41ae-8a0b-2a8908665b97 https://jobs.co.uk/job/complaints-customer-care-manager-part-time-pertemps-london--0b8add32-4be0-41ae-8a0b-2a8908665b97 Tue, 20 Oct 2026 13:49:06 GMT Location: Park Royal | Salary: £52000 per annum | Type: Part time, Contract | Complaints & Customer Care Manager – Part Time (3 days per week) 3-Month Contract | 3 Days per Week | Hybrid Working | Park Royal, London | £52,000 FTE (Pro Rota) We are recruiting on behalf of a growing food and retail business for an experienced Complaints & Customer Care Manager to join them on a 3-month contract. Working 3 days per week in a hybrid capacity, this hands-on role will take ownership of customer complaints, enquiries and feedback across restaurant and grocery channels. You will be responsible for investigating customer issues, coordinating resolutions with internal stakeholders, analysing feedback trends, and driving improvements to customer care processes. This is an excellent opportunity for someone who enjoys resolving complex customer issues and making a tangible impact within a fast-paced, consumer-focused environment. What You'll Be Doing Managing customer complaints, feedback and enquiries across multiple channels. Investigating customer concerns and coordinating effective resolutions. Ensuring all customer cases are tracked through to completion. Managing customer service inboxes and feedback platforms. Working closely with Operations, Suppl... Part time, Contract