Complaints Coordonator

Are you in search of a temporary yet fulfilling role? Look no further! We''re thrilled to offer an exciting position for our client based in Basildon or London (you can choose) who are looking to appoint a Complaints Coordinator for the 3 months ongoing, at the rate of -20.51 per hour umbrella

Job responsibilities

To investigate and resolve complaints raised by residents, ensuring fair and timely resolutions in compliance with the 2024 Housing Ombudsman Complaint Handling Code. The role is critical in fostering a positive complaint-handling culture and maintaining strong relationships with residents

This is a hybrid role (combination of remote work and office presence - but you will need to be in the office until you are able to operate independently whereby you can apply hybrid working spending 2 days in office and 3 from home)

• Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions.
• Work closely with internal teams and external contractors to gather evidence and resolve complaints.
• Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities.
• Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping.

Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes

Should your skills match the above please send through your updated CV.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.