Complaints Coordinator

Complaints Coordinator - Birmingham 26,000 - 27,000 annual salary Excellent opportunity to develop your careerPrevious candidates have been promoted within this award-winning business 24 days holiday + additional day off for your birthday + healthcare + loyalty reward scheme9.00am - 5.00pm Monday to Friday Apply Now Are you passionate about delivering great customer service and solving problems? Looking for a fast-paced role where you can make a real impact?Our client, a growing and people-focused organisation, is looking for a driven Complaints Coordinator to join their team. You''ll take ownership of resolving customer complaints while building strong relationships with a network of linguists, helping to maintain high standards and service excellence.If you''re organised, proactive, and enjoy working in a dynamic environment, this could be the perfect next step for you!What you''ll be doing:Investigating complaints by engaging with relevant parties.Handling follow-ups for all complaints received via email and telephone.Ensuring all responses are adhere to company SLAs.Communicating with newly onboarded subcontractorsDocumenting all actions and updates accurately against subcontractors'' profiles.What we''re looking for:Previous experience in complaints handling.Strong interpersonal and relationship building skills.Ability to thrive in a fast-paced, high-pressure environment.Excellent organisational skills with the ability to manage multiple priorities.Competence in ..... full job details .....