https://jobs.co.uk/job/complaints-coordinator-joshua-robert-recruitment--babf7db6-a4f6-48e7-bcf8-dd87e0e6eefd RSS feed for Complaints Coordinator at Joshua Robert Recruitment. en-gb Sat, 25 Apr 2026 23:12:02 GMT https://jobs.co.uk/job/complaints-coordinator-joshua-robert-recruitment--babf7db6-a4f6-48e7-bcf8-dd87e0e6eefd https://jobs.co.uk/job/complaints-coordinator-joshua-robert-recruitment--babf7db6-a4f6-48e7-bcf8-dd87e0e6eefd Wed, 22 Apr 2026 11:52:42 GMT Location: Essex | Salary: 10000-500000 Annual | Type: Contract | Job Title: Complaints Coordinator Location: Essex (SS13 3DU) Alternative Work Locations: Westminster Bridge Road Ealing Job Type: Temporary Pay Rate: £14.34 per hour Start Date: 15 December 2025 End Date: 31 March 2026 Working Hours: 7 hours per day Monday to Friday About the Role We are recruiting a Complaints Coordinator to manage and coordinate customer complaints within a housing environment. You will play a key role in ensuring complaints are handled efficiently, fairly, and in line with regulatory standards. This role requires strong communication skills, attention to detail, and the ability to manage sensitive situations professionally. Key Responsibilities Manage and coordinate incoming customer complaints Assign cases to appropriate team members for investigation Monitor complaint progress and ensure timely resolution Process compensation claims in line with company policies Maintain accurate records using CRM systems Communicate with customers via phone and email, providing updates and managing expectations Handle challenging or emotional situations with professionalism Ensure compliance with housing regulations and organisational policies Key Requirements Previou... Contract