Complaints Business Partner

Excited to grow your career?Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL.We know that sometimes people can be put off applying for a job if they don''t tick every box. If you''re excited about working for us and have most of the skills or experience we''re looking for, please go ahead and apply. We''d love to hear from you!About the RoleWe''re looking for a dynamic Complaints Business Partner to lead a team of passionate Complaints Insight Specialists. Your mission: turn feedback into action, drive meaningful improvements, and create a culture where proactive analysis transforms client outcomes. If you thrive on collaboration, data-driven insights, and making a real impact across the business, this is your opportunity to lead change.What you''ll be doingAct as a central liaison for the client services function, on all aspects of complaints and insightsSupport our key business functions in identifying the points of highest strategic value and leverage in order to eliminate the root cause of client complaintsWork to make a stepped reduction in complaints, by initiating and implementing insight projects and problem-solving activities, across the businessDeep analysis of data driving transformation, to capture a deep understanding of how to improve our client journeys.Design and drive powerful customer data, partnering with areas to achieve excellent ..... full job details .....