Complaints Assistant

Eden Brown are seeking a highly efficient Complaints Assistant working for a well known local Housing provider in Manchester

The role is temporary for approximately 3 months covering sickness

Duties will involve:

- Formulating Correspondence to Customers
- Calling Customer formally acknowledging complaint and process
- Sending letters
- Raising BACS requests

- To manage complaints with empathy and professionalism. It requires strong organisational and communication skills, with responsibilities including managing complaints, ensuring compliance, and composing resolution letters. The position offers a supportive team environment with comprehensive benefits and an emphasis on personal development.

Due to nature of this role interested candidates must have social housing experience; which includes a full understanding of the Housing Complaints process

Only apply if you match the above criteria

Eden Brown is acting as an Employment Business in relation to this vacancy.