https://jobs.co.uk/job/complaints-assistant-qed-legal--482fa0c7-7fe0-47cc-9a40-1d7b6a71cce7 RSS feed for Complaints Assistant at qed legal. en-gb Thu, 01 Oct 2026 18:06:47 GMT https://jobs.co.uk/job/complaints-assistant-qed-legal--482fa0c7-7fe0-47cc-9a40-1d7b6a71cce7 https://jobs.co.uk/job/complaints-assistant-qed-legal--482fa0c7-7fe0-47cc-9a40-1d7b6a71cce7 Thu, 01 Oct 2026 11:53:12 GMT Location: Manchester | Salary: 10000-500000 Annual | Type: Permanent | Complaints Assistant - Risk and Compliance Manchester Office based roleI''m working with a leading National UK law firm looking for a Complaints Assistant to join its central Risk and Compliance team. This is a role for someone who enjoys getting to the facts of a situation, writing clearly and helping reach fair, practical outcomes for clients. You''ll support the Complaints Lead with complaints from initial acknowledgement through to resolution, while helping the firm identify themes and improve its client care. The Role Reviewing matter files, correspondence and other evidence to investigate client complaints. Speaking with fee earners and colleagues across the firm to establish what happened and agree next steps. Drafting clear complaint responses, including final response letters where appropriate. Keeping accurate records of actions, outcomes and deadlines. Helping produce complaints reports and identify lessons learned. About you You have strong written communication skills and can turn detailed information into a clear, balanced response. You''re organised, discreet and comfortable managing several deadlines at once. You can handle sensitive conversations professionally... Permanent