https://jobs.co.uk/job/complaints-assistant-hightown-housing-association--cb7794a3-b70a-46fb-9b07-0a11307a1ce5 RSS feed for Complaints Assistant at Hightown Housing Association. en-gb Sat, 19 Sep 2026 17:51:27 GMT https://jobs.co.uk/job/complaints-assistant-hightown-housing-association--cb7794a3-b70a-46fb-9b07-0a11307a1ce5 https://jobs.co.uk/job/complaints-assistant-hightown-housing-association--cb7794a3-b70a-46fb-9b07-0a11307a1ce5 Fri, 18 Sep 2026 11:53:59 GMT Location: Hemel Hempstead | Salary: 28719.00-28719.00 Annual | Type: Permanent | Complaints Assistant Location: Hemel HempsteadSalary: 28,719Hours: Full-time (Hybrid)Do you have strong administration skills and would like to be part of a new team that delivers high-quality customer service? If so, Hightown Housing Association has an exciting opportunity for you!About Us:Hightown Housing Association is a charitable housing association operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We believe everyone deserves a home and the support they need. Our mission is to build new homes and provide excellent housing and support services.With over 9,000 homes and a team of more than 1,100 dedicated staff, we are committed to making a positive impact in our communities.The Role:As a Complaints Assistant, you will play a crucial part in supporting the Complaints and Resolution Manager and the wider Complaints and Resolutions Team. Your responsibilities will include:Administrative Support: Provide essential administrative support, including taking calls from customers and acknowledging complaints in writing.Complaints Log Management: Coordinate and administer the Complaints Log, ensuring it remains up-to-date and accurate.Data Input and Record Ke... Permanent