Complaints Assistant

Complaints Assistant Location: Hemel HempsteadSalary: 28,719Hours: Full-time (Hybrid)Do you have strong administration skills and would like to be part of a new team that delivers high-quality customer service? If so, Hightown Housing Association has an exciting opportunity for you!About Us:Hightown Housing Association is a charitable housing association operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We believe everyone deserves a home and the support they need. Our mission is to build new homes and provide excellent housing and support services.With over 9,000 homes and a team of more than 1,100 dedicated staff, we are committed to making a positive impact in our communities.The Role:As a Complaints Assistant, you will play a crucial part in supporting the Complaints and Resolution Manager and the wider Complaints and Resolutions Team. Your responsibilities will include:Administrative Support: Provide essential administrative support, including taking calls from customers and acknowledging complaints in writing.Complaints Log Management: Coordinate and administer the Complaints Log, ensuring it remains up-to-date and accurate.Data Input and Record Keeping: Input data, process information, and maintain the Complaints and Compliments logs with precision.Monitoring and Follow-Up: Regularly monitor and chase progress on commitments made during and after complaints investigations.Customer Engagement: Champion excellent customer service and ..... full job details .....