Complaints and Resolution Officer

JOB DESCRIPTIONAre you passionate about resolving issues with empathy and professionalism? This Guinness Partnership is looking for Complaints and Resolution Officers to join our team in Oldham on full-time, 12-month fixed term contracts. We operate a hybrid working style where you spend 3 days per week working in our Oldham office and 2 days working from home. About the role You will manage a caseload of resident complaints, ensuring prompt resolution in line with the statutory Complaint Handling Code. You will investigate issues to identify root causes, trends, and solutions, sharing lessons learned to drive continuous improvement. The role involves working closely with colleagues, senior leaders, and external stakeholders, including the Housing Ombudsman Service, to deliver fair and timely outcomes. Strong case management, excellent communication skills, and a commitment to safeguarding are essential as you help us provide reliable services and improve resident satisfaction. What we are looking for: We believe that the way we work is as important as the results we achieve. You will bring your complaints and resolution experience and apply your problem-solving skills to make a meaningful contribution to our organisational goals. You will be able to demonstrate these essential skills: Experience handling complaints. Proven experience of working in a customer focused environment with a track record of delivering excellent customer service. Proven experience of ..... full job details .....