Complaints and Information Officer

This role is responsible for managing corporate and statutory complaints, as well as Freedom of Information (FOI) and Environmental Information Regulations (EIR) requests. The postholder will provide advice and guidance to services, produce high-quality written responses, and act as a key point of contact for the public, Members and senior officers.Key ResponsibilitiesManage and coordinate corporate and statutory complaints, FOI and EIR requests end-to-endEnsure compliance with relevant legislation and statutory timescalesLiaise with services to obtain accurate information and challenge responses where requiredDraft clear, professional written responses in plain EnglishProvide advice and guidance to managers, Members and colleaguesHandle sensitive and complex cases calmly and professionallyKey RequirementsExperience of complaints handling and/or FOI within a local government or public sector environmentStrong knowledge of relevant legislation including FOI, EIR, GDPR and Social Care ComplaintsExcellent written and verbal communication skillsAbility to work independently, manage a varied workload and remain calm under pressureStrong attention to detail and sound judgementIf you are interested in this role, please apply today. ..... full job details .....