https://jobs.co.uk/job/complaints-and-information-officer-tate--a79db547-b3c4-41ab-859d-8ad7d6e4895b RSS feed for Complaints and Information Officer at Tate. en-gb Tue, 21 Jul 2026 21:20:40 GMT https://jobs.co.uk/job/complaints-and-information-officer-tate--a79db547-b3c4-41ab-859d-8ad7d6e4895b https://jobs.co.uk/job/complaints-and-information-officer-tate--a79db547-b3c4-41ab-859d-8ad7d6e4895b Mon, 20 Jul 2026 23:00:00 GMT Location: Colindale | Salary: £20 - £21/hour | Type: Temporary | Complaints & Information Officer Location: Colindale, London Client: Housing Association Rate: -20 per hour Contract: 6 Months start date ASAP Start, Hybrid working 2 days per week in the office We are looking for an experienced Complaints & Information Officer to join a busy, customer-focused team. You will manage and coordinate complaints, Members'' Enquiries, FOI requests, Subject Access Requests, and Ombudsman enquiries, ensuring timely, accurate, and professional responses. You''ll work closely with internal stakeholders to investigate complex cases, improve customer outcomes, and help drive continuous service improvement. Key Requirements: Previous complaints handling or customer service experience. Excellent written and verbal communication skills. Strong organisational skills and attention to detail. Ability to manage competing priorities and meet deadlines. Knowledge of FOI, SARs, GDPR, or Housing Ombudsman processes is essential. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is a... Temporary