https://jobs.co.uk/job/complaints-and-information-officer-connect2hackney--ec33330b-4f28-4026-9da6-7ca7f1ee465b RSS feed for Complaints and information Officer at Connect2Hackney. en-gb Wed, 10 Jun 2026 11:16:57 GMT https://jobs.co.uk/job/complaints-and-information-officer-connect2hackney--ec33330b-4f28-4026-9da6-7ca7f1ee465b https://jobs.co.uk/job/complaints-and-information-officer-connect2hackney--ec33330b-4f28-4026-9da6-7ca7f1ee465b Tue, 09 Jun 2026 11:52:59 GMT Location: Hackney | Salary: 188.00-188.00 Daily | Type: Temporary | Complaints and Information OfficerLocation: Hackney E8Hybrid: 2 days in the office Pay: 188.55 Per Day PAYE / 254.08 Per Day Umbrella Start date:ASAP Length: 3 months DBS required About the RoleAre you an expert in handling statutory complaints with a passion for driving service improvements and protecting the rights of children and families? The London Borough of Hackney is seeking a Complaints and Information Officer to step into a vital role within our Children and Education Directorate.In this role, you will serve as the primary operational point of contact for corporate and Children''s Act complaints. You will use your deep knowledge of complaint standards to ensure fair resolutions for service users, act as a strategic thinking partner for leadership, and directly influence positive changes across our services. If you are ready to use your skills to champion the voice of children and young people, we want to hear from you!Key ResponsibilitiesComplaint Investigations: Manage effective Stage 1 complaint investigations and contribute to Stages 2 and 3 processes. Conduct complex investigations and confidently challenge service managers to ensure objective, evidence-based outcomes... Temporary