Complaints and information Officer

Complaints and Information OfficerLocation: Hackney E8Hybrid: 2 days in the office Pay: 188.55 Per Day PAYE / 254.08 Per Day Umbrella Start date:ASAP Length: 6-8 weeks DBS required About the RoleAre you an expert in handling statutory complaints with a passion for driving service improvements and protecting the rights of children and families? The London Borough of Hackney is seeking a Complaints and Information Officer to step into a vital role within our Children and Education Directorate.In this role, you will serve as the primary operational point of contact for corporate and Children''s Act complaints. You will use your deep knowledge of complaint standards to ensure fair resolutions for service users, act as a strategic thinking partner for leadership, and directly influence positive changes across our services. If you are ready to use your skills to champion the voice of children and young people, we want to hear from you!Key ResponsibilitiesComplaint Investigations: Manage effective Stage 1 complaint investigations and contribute to Stages 2 and 3 processes. Conduct complex investigations and confidently challenge service managers to ensure objective, evidence-based outcomes.Strategic Insight and Learning: Monitor complaint trends and data to identify systemic failures, co-design intervention solutions to mitigate risk, and ensure that lessons learned are linked to our wider quality assurance frameworks.LGSCO and Legislation Expertise: Serve as a subject matter ..... full job details .....