https://jobs.co.uk/job/complaints-and-information-manager-tate--b9964c06-59fc-4880-9be3-95b260ec2563 RSS feed for Complaints and Information Manager at Tate. en-gb Wed, 29 Apr 2026 01:18:48 GMT https://jobs.co.uk/job/complaints-and-information-manager-tate--b9964c06-59fc-4880-9be3-95b260ec2563 https://jobs.co.uk/job/complaints-and-information-manager-tate--b9964c06-59fc-4880-9be3-95b260ec2563 Mon, 06 Apr 2026 23:00:00 GMT Location: Colindale | Salary: £25.00 - £26.00/hour | Type: Temporary | Complaints and Information Manager Salary: -26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client''s business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members'' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members'' Enquiries Oversee the end-to-end management of complaints and members'' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex enquiries. Build productive relationships with councillors, MPs, and their caseworkers. Ensure investigations are timely, thorough, and compliant. Manage Information Rights Lead the h... Temporary