Complaints and Information Manager

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn''t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide. Our Children and Education Directorate services aim to cultivate a future where every child, young person, and their family is empowered to thrive. Where the barriers to educational and personal development are dismantled, allowing each individual to reach their fullest potential. We envision a future where our unified approach, built on our relational Systemic, Trauma-informed and Anti-Racist (STAR) practice model, creates transformative experiences that inspire trust, foster belonging, and enrich lives. The Complaints and Information Manager is a crucial role within the Children and Education Directorate, responsible for managing complex statutory and corporate complaint investigations. As the Directorate''s expert on Children''s Act, Council, and LGSCO complaints, you ..... full job details .....