https://jobs.co.uk/job/complaints-and-information-manager-connect2hackney--467f1d74-5a5d-491c-b00d-edd645825ec3 RSS feed for Complaints and Information Manager at Connect2Hackney. en-gb Wed, 10 Jun 2026 12:33:03 GMT https://jobs.co.uk/job/complaints-and-information-manager-connect2hackney--467f1d74-5a5d-491c-b00d-edd645825ec3 https://jobs.co.uk/job/complaints-and-information-manager-connect2hackney--467f1d74-5a5d-491c-b00d-edd645825ec3 Tue, 09 Jun 2026 11:52:59 GMT Location: London | Salary: 244.00-244.00 Daily | Type: Temporary | Complaints and Information Manager Location: Hackney E8 Pay: 244.79 Per Day PAYE / 329.87 Per Day Umbrella Hybrid: 2 days required in the office Start Date: 29th June Length: 3 months DBS RequiredAbout the RoleAre you a highly organised leader with a passion for driving service improvements and upholding children''s rights? The London Borough of Hackney is seeking a Complaints and Information Manager to lead our operational delivery of Children Act complaints, corporate complaints, and statutory information requests (including FOIs and SARs).In this pivotal role, you will act as the primary operational lead, ensuring our services meet statutory deadlines and strict quality standards while embedding a restorative, anti-racist approach to complaints handling. You will be crucial in ensuring that learning from complaints directly informs our wider quality assurance framework, helping us provide the highest quality support to our children and families.Key ResponsibilitiesTeam Leadership: Manage and inspire a dedicated team, including 3x Complaints and Information Officers, 1x Senior Information Officer, and 1x Information Officer.Complaints Management: Oversee Children Act and corporat... Temporary