https://jobs.co.uk/job/complaints-and-feedback-apprentice-town-amp-country-housing-group--d9ead79d-e3a4-4e54-8442-981861748613 RSS feed for Complaints and Feedback Apprentice at Town & Country Housing Group. en-gb Wed, 05 Aug 2026 04:39:27 GMT https://jobs.co.uk/job/complaints-and-feedback-apprentice-town-amp-country-housing-group--d9ead79d-e3a4-4e54-8442-981861748613 https://jobs.co.uk/job/complaints-and-feedback-apprentice-town-amp-country-housing-group--d9ead79d-e3a4-4e54-8442-981861748613 Mon, 03 Aug 2026 23:00:00 GMT Location: Royal Tunbridge Wells | Salary: £24479/annum | Type: Permanent | Our Vacancy- We are looking for a Customer Feedback and Information Apprentice to join our Customer Experience Team. This is an exciting opportunity to gain hands-on experience while completing a structured apprenticeship programme, developing valuable skills in complaint handling, investigation, customer communication and service improvement. Working closely with the Customer Feedback and Information Officer and wider team, you will help ensure customer feedback and complaints are managed effectively, fairly and in line with regulatory requirements. This role is ideal for someone who is passionate about delivering excellent customer service, enjoys working with people and wants to contribute to creating positive outcomes for residents while supporting a culture that is respectful, empathetic and inclusive. What you''ll do As a Customer Feedback and Information Apprentice, you will support the day-to-day administration and coordination of customer complaints and feedback, helping to ensure every customer receives a professional, empathetic and resolution-focused service. You will assist with monitoring complaint cases, maintaining accurate records, checking correspondence, an... Permanent