https://jobs.co.uk/job/complaints-and-enquiries-officer-carrington-west--9c4f417e-8a23-45d8-843e-5ee15fcbc3e9 RSS feed for Complaints and Enquiries Officer at Carrington West. en-gb Thu, 24 Sep 2026 20:32:34 GMT https://jobs.co.uk/job/complaints-and-enquiries-officer-carrington-west--9c4f417e-8a23-45d8-843e-5ee15fcbc3e9 https://jobs.co.uk/job/complaints-and-enquiries-officer-carrington-west--9c4f417e-8a23-45d8-843e-5ee15fcbc3e9 Thu, 24 Sep 2026 11:51:52 GMT Location: London | Salary: 32.83-32.83 Hourly | Type: Contract | Complaints and Enquiries OfficerEast London Hybrid - 1 day in office, 4 days remote Rate: £32.83 per hour Umbrella Initial Contract Length: 3 months Working Hours: 36 hours per week IR35 Status: Inside IR35Role summaryYou will provide a comprehensive and effective complaint handling and resolution service for residents, with a particular focus on housing disrepair complaints. You will investigate Stage 1 Housing Management and Assets complaints, working closely with contractors and internal teams to resolve issues and deliver satisfactory outcomes for residents.You will also support the delivery of high-quality responses to Members'' Enquiries, Freedom of Information requests and Subject Access Requests.What you will do as a Complaints and Enquiries Officer Manage and investigate Stage 1 housing complaints, with a particular focus on housing disrepair cases. Take ownership of escalated and complex customer issues, investigating concerns and working towards effective resolutions. Work closely with contractors, housing teams and other stakeholders to investigate complaints and establish what action is required. Hold unscripted telephone conversations with residents and relevant pa... Contract