https://jobs.co.uk/job/complaints-and-customer-retention-manager-ad-finance--27b8b3fb-36f2-4dbe-bb71-762f0a34f6a0 RSS feed for Complaints and Customer Retention Manager at AD Finance. en-gb Fri, 12 Jun 2026 16:21:40 GMT https://jobs.co.uk/job/complaints-and-customer-retention-manager-ad-finance--27b8b3fb-36f2-4dbe-bb71-762f0a34f6a0 https://jobs.co.uk/job/complaints-and-customer-retention-manager-ad-finance--27b8b3fb-36f2-4dbe-bb71-762f0a34f6a0 Fri, 12 Jun 2026 11:52:26 GMT Location: Dudley | Salary: 40000.00-40000.00 Annual | Type: Permanent | Complaints and Customer Retention ManagerLift and Facilities Services West Midlands Up to £40,000 + Bonuses (OTE £50,000+) Full-time, Permanent Brand new roleTHE OPPORTUNITYWe''re working with a well-established and fast-growing group within the UK engineering and facilities services sector to recruit a brand-new role: Complaints and Customer Retention Manager.This is a commercially critical position, created to protect and grow the business''s maintenance contract base as the group continues to scale. You''ll be the go-to person for escalated complaints and at-risk accounts - with real ownership, real impact, and the chance to shape how this function operates from day one.WHAT YOU''LL BE DOINGManaging escalated customer complaints end to end - logging, investigating, resolving, and following upOwning the termination process and proactively working to retain customers who are considering leavingContacting at-risk customers, understanding their concerns, and negotiating the best possible outcomeArranging and leading meetings with customers to restore confidence and resolve disputesCollaborating with branch leads across the business to navigate complex complaintsWorking alongside the... Permanent