https://jobs.co.uk/job/complaints-and-communications-manager-clearwater-people-solutions--5ffccda4-054b-481c-a6a1-bb5122ab5bb7 RSS feed for Complaints and Communications Manager at Clearwater People Solutions. en-gb Thu, 30 Jul 2026 20:38:29 GMT https://jobs.co.uk/job/complaints-and-communications-manager-clearwater-people-solutions--5ffccda4-054b-481c-a6a1-bb5122ab5bb7 https://jobs.co.uk/job/complaints-and-communications-manager-clearwater-people-solutions--5ffccda4-054b-481c-a6a1-bb5122ab5bb7 Wed, 29 Jul 2026 23:00:00 GMT Location: Cumbria | Salary: £30000 - £33000/annum | Type: Permanent | Our client, an established and fast-growing innovative green energy provider, is currently recruiting a Complaints and Communications Manager to join their Customer Experience team. The Manager will be responsible for overseeing complaint handling across the business, the focus will be on driving high-quality, compliant customer communications and resolving escalated cases. Key Responsibilities for the Complaints and Communications Manager: Managing escalated complaints to ensure compliance and timely resolution Supporting customer service agents with early-stage query handling Analysing complaint trends to identify and prevent recurring issues Owning the company''s tone of voice and customer-facing templates Coaching internal teams on effective communication and service delivery Skills Required for the Complaints and Communications Manager: Proven experience in a customer service or complaints handling environment Strong understanding of complaint processes and compliance standards Exceptional written communication skills for drafting complex correspondence Ability to handle difficult conversations in a calm, solutions-focused manner Strong analytical and ... Permanent