https://jobs.co.uk/job/complaints-and-communications-manager-clearwater-people-solutions--41437311-5a0b-469b-b4a9-6eb8349039e8 RSS feed for Complaints and Communications Manager at Clearwater People Solutions. en-gb Thu, 30 Jul 2026 16:16:38 GMT https://jobs.co.uk/job/complaints-and-communications-manager-clearwater-people-solutions--41437311-5a0b-469b-b4a9-6eb8349039e8 https://jobs.co.uk/job/complaints-and-communications-manager-clearwater-people-solutions--41437311-5a0b-469b-b4a9-6eb8349039e8 Thu, 30 Jul 2026 11:52:22 GMT Location: Cumbria | Salary: 30000.00-30000.00 Annual | Type: Permanent | Our client, an established and fast-growing innovative green energy provider, is currently recruiting a Complaints and Communications Manager to join their Customer Experience team. The Manager will be responsible for overseeing complaint handling across the business, the focus will be on driving high-quality, compliant customer communications and resolving escalated cases. Key Responsibilities for the Complaints and Communications Manager:Managing escalated complaints to ensure compliance and timely resolutionSupporting customer service agents with early-stage query handlingAnalysing complaint trends to identify and prevent recurring issuesOwning the company''s tone of voice and customer-facing templatesCoaching internal teams on effective communication and service delivery Skills Required for the Complaints and Communications Manager:Proven experience in a customer service or complaints handling environmentStrong understanding of complaint processes and compliance standardsExceptional written communication skills for drafting complex correspondenceAbility to handle difficult conversations in a calm, solutions-focused mannerStrong analytical and organisational skills to manage mul... Permanent