https://jobs.co.uk/job/complaints-amp-resolution-manager-hays-business-support--c2f3da57-f9b4-4f94-8a4f-ee0d000af25c RSS feed for Complaints & Resolution Manager at Hays Business Support. en-gb Thu, 18 Jun 2026 19:21:47 GMT https://jobs.co.uk/job/complaints-amp-resolution-manager-hays-business-support--c2f3da57-f9b4-4f94-8a4f-ee0d000af25c https://jobs.co.uk/job/complaints-amp-resolution-manager-hays-business-support--c2f3da57-f9b4-4f94-8a4f-ee0d000af25c Wed, 17 Jun 2026 23:00:00 GMT Location: Manchester | Salary: £55865/annum 55,865 | Type: Contract | Complaints & Resolution Manager 9-Month Fixed-Term Contract | -55,865 | 90% Remote Will Consider Part Time Manchester HQ (with occasional travel to London) We''re seeking an experienced Complaints & Resolution Manager to lead the handling of complex, sensitive and high-impact complaints, with a strong focus on healthcare and mental health-related cases. This role is particularly suited to individuals with experience in the NHS, mental health services, or similarly regulated environments, where managing vulnerable individuals, emotionally distressing situations, and safeguarding considerations is essential. You''ll play a critical role in ensuring complaints are handled with compassion, fairness, and clinical awareness, while maintaining robust governance and accountability. What You''ll Be Doing Lead the end-to-end management of complaints, including highly sensitive cases involving mental health, wellbeing, or vulnerable individuals. Conduct thorough, evidence-based investigations in line with healthcare and regulatory standards (e.g. NHS complaints frameworks or similar) Handle distressing subject matter with professionalism, empathy, and emotional intelligence Pro... Contract