Complaints Advisor

Complaints AdvisorLeeds Office Full Time Monday to Friday 40 Hours per WeekW Talent is delighted to be partnering with a rapidly growing and forward-thinking organisation within the home services and installation sector. The business is a market leader, delivering innovative, technology-led solutions and high-quality customer experiences across the UK.With a strong focus on collaboration, continuous improvement, and customer care, the organisation provides a supportive environment where employees are encouraged to develop their skills and progress their careers.About the RoleAs a Complaints Advisor, you will play a key role in investigating and resolving escalated customer complaints in line with company procedures, regulatory requirements, and best practice guidelines.You will take ownership of complex customer issues, working to deliver fair, timely, and effective resolutions while ensuring a positive customer outcome and protecting the company''s reputation.This is a fast-paced and detail-focused role where empathy, professionalism, and strong communication skills are essential.Key ResponsibilitiesHandle escalated customer complaints received through internal channels and customer feedback platforms.Investigate complaints thoroughly in line with company policies and regulatory guidelines.Provide clear, fair, and appropriate solutions within required timeframes.Take ownership of cases from initial contact through to final resolution.Follow up with customers to ensure ..... full job details .....