https://jobs.co.uk/job/complaints-advisor-pertemps-thames-water--bef79a6a-64c4-44b3-9bff-6ff3f504f311 RSS feed for Complaints Advisor at Pertemps Thames Water. en-gb Tue, 25 Aug 2026 23:11:57 GMT https://jobs.co.uk/job/complaints-advisor-pertemps-thames-water--bef79a6a-64c4-44b3-9bff-6ff3f504f311 https://jobs.co.uk/job/complaints-advisor-pertemps-thames-water--bef79a6a-64c4-44b3-9bff-6ff3f504f311 Tue, 25 Aug 2026 16:12:04 GMT Location: Reading | Salary: This role will be paid from £26,000 to £30,000 depending on skills and experience | Type: Full time | We’re looking for a friendly and organised person to join our team as a Complaints Advisor. This is a busy and rewarding role where you’ll support customers by investigating and resolving written complaints and enquiries, while keeping them updated throughout the process. You’ll act as the customer’s main point of contact and work closely with teams across the business to help find the best possible outcomes. Please note that both permanent and fixed-term contracts are available. The fixed-term contract/secondment opportunity is for 12 months. Please feel free to confirm your preference during the interview stage. What you’ll be doing as a Complaints Advisor Managing and resolving written customer complaints and enquiries within agreed timescales. Speaking with customers to better understand their concerns and keeping them updated throughout the process. Taking ownership of a varied caseload from start to finish. Working with teams across the business to investigate issues and agree on resolutions. Writing clear and professional customer responses in line with company standards. Keeping accurate records and notes of investigations and actions taken. Escalating issues w... Full time