https://jobs.co.uk/job/complaints-advisor-cca-recruitment-group--2447d0c0-1c59-4f03-90a0-d5ccb50b4937 RSS feed for Complaints Advisor at CCA Recruitment Group. en-gb Wed, 27 May 2026 03:00:47 GMT https://jobs.co.uk/job/complaints-advisor-cca-recruitment-group--2447d0c0-1c59-4f03-90a0-d5ccb50b4937 https://jobs.co.uk/job/complaints-advisor-cca-recruitment-group--2447d0c0-1c59-4f03-90a0-d5ccb50b4937 Thu, 30 Apr 2026 23:00:00 GMT Location: Cardiff | Salary: £30000/annum | Type: Permanent | Complaints Advisor - Financial Services (Remote) Salary: From -30,000 per year Location: Fully Remote (Work from Home) Job Type: Full-time, Permanent Hours: 40 hours per week (8am-8pm, Monday-Saturday) Start Dates: From June onwards About the Role We are hiring experienced Complaints Advisors to join a well-established financial services organisation, recognised as a Great Place to Work UK (2025) . This is a fully remote role where you will handle and resolve customer complaints within an FCA-regulated environment , ensuring fair outcomes and high-quality customer service. What You''ll Be Doing Investigating and resolving customer complaints Handling complex and regulated cases Writing clear and compliant responses and case notes Communicating with customers by phone and email Working within FCA and compliance guidelines Meeting SLA, quality, and productivity targets Identifying risks and escalating where needed What We''re Looking For Minimum 12 months complaints handling experience in a UK FCA-regulated financial services role (essential) Strong written and verbal communication skills Ability to manage workload and meet deadlines ... Permanent