Complaints Advisor

Complaints Advisor - Financial Services (Remote) Salary: From 30,000 per year Location: Fully Remote (Work from Home) Job Type: Full-time, Permanent Hours: 40 hours per week (8am-8pm, Monday-Saturday) Start Dates: From June onwardsAbout the RoleWe are hiring experienced Complaints Advisors to join a well-established financial services organisation, recognised as a Great Place to Work UK (2025). This is a fully remote role where you will handle and resolve customer complaints within an FCA-regulated environment, ensuring fair outcomes and high-quality customer service.What You''ll Be DoingInvestigating and resolving customer complaintsHandling complex and regulated casesWriting clear and compliant responses and case notesCommunicating with customers by phone and emailWorking within FCA and compliance guidelinesMeeting SLA, quality, and productivity targetsIdentifying risks and escalating where neededWhat We''re Looking ForMinimum 12 months complaints handling experience in a UK FCA-regulated financial services role (essential)Strong written and verbal communication skillsAbility to manage workload and meet deadlinesConfident handling difficult conversationsComfortable working in a fast-paced environmentKey SkillsAttention to detailProblem-solving skillsCalm and professional under pressureStrong customer service focusOrganised and reliableTeam player with a proactive attitudeTraining and Checks2 weeks training + 2 weeks supported "Grad Bay"You must pass the following checks: ..... full job details .....