Complaints Advisor (2nd line)

Role overview: Complaints Advisor Second Line Support / 2nd line Contact Centre, The Point, 410 Birchwood Boulevard, Birchwood, WA3 7WD Full time, Fixed Term Contract for 6 monthsSalary - £25,552.00 per annum performance related bonus up to 10% of annual salary.Working Hours/Shift pattern - 37.5 hours per week on rotating shifts• Monday to Friday, between 8:00 AM and 8:00 PM• 1 in 5 weekends: Saturday (9 AM - 6 PM) and Sunday (10 AM - 5 PM) Hybrid working - A vailable after 8-week on-site induction and successful probation (subject to line manager agreement) As the UK''s best-known retailer of tech, we''re proud of the service our customers receive - and it''s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing. We''re looking for passionate and resilient Second Line Complaints Advisors to join us and support our iD Mobile and Currys customers when they need us most. You''ll play a key role in resolving customer complaints and queries that require a higher level of care and attention. Whether it''s a call or a letter, you''ll take ownership from start to finish; making sure our customers feel heard, supported, and satisfied. Role overview: Day to day, you''ll: • Handle inbound and outbound customer contact by phone, letter, SMS, and webchat• Resolve complex complaints and escalated customer issues• Own cases end-to-end with a focus on right ..... full job details .....