Complaints Administrator

Complaints Administrator Location : London Bridge Salary : £28,000 Hyde is looking for a Complaints Administrator. You ll play an important role in helping Hyde deliver a positive and responsive complaints service. Working closely with the Complaints Team to coordinate, manage and monitor complaints, ensuring each case is handled efficiently, professionally and within the required timescales. Responsibilities Support early resolution to prevent escalation. Receive, document, and respond to complaints according to regulatory requirements and policies. Manage and prioritise a busy caseload which includes a high volume of telephone contact, case management and demonstrating flexibility around priorities. Responsible for the management of compensation for Hyde s customers, monitor responses received from customers, accept compensation and process the payment via the Income team. Answer calls from those wishing to make a complaint and ensuring all customer contact is acknowledged and contacting the customer and assigning for investigation to a Complaints Officer or relevant service team. Essential Qualifications and Skills Excellent communication both verbal and written Effectively manage shared mailboxes, ensuring enquiries are responded to promptly and accurately. Maintain and manage stakeholder data, ensuring information is accurate and up to date. Confidently handle inbound and outbound calls, providing a professional and helpful service Accurately process ..... full job details .....