Complaints Administrator

Our-client-is-looking-for-a-new-member-of-staff-to-join-their-lovely-team.

The-Breach-and-Complaints-Administrator-is-responsible-for-the-handling-and-successful-resolution-of-complaints,-breaches-and-Data-Subject-Access-Requests-(DSARs).

You-will-be-responsible-for-ensuring-a-successful-outcome-for-both-advisers-and-customers-is-delivered-ensuring-that-the-quality-of-their-services-continues-to-meet-and-be-recognised-for-leading-the-market.

The-handling-and-management-of-Customer-and-Distributor-complaints-from-receipt-to-resolution.-Ensuring-that-complaints-are-investigated-diligently-and-fairly-and-the-correct-outcome-is-reached,-paying-due-consideration-to-customer-vulnerabilities.

Responding-to-all-complaints-within-regulatory-deadlines-and-company-service-level-agreements.

Resolving-complaints-as-either-a-Summary-Resolution-or-Final-Response,-whichever-is-appropriate.

Assisting-the-Quality-Assurance-and-Complaints-Manager-with-responses-to-complaints-referred-to-the-business-by-the-Financial-Ombudsman-Service-(FOS).

Assisting-with-the-oversight-of-all-breach-cases-raised-in-Operations,-including-the-resolution-of-individual-breaches-and-liaising-with-the-relevant-parts-of-the-business-to-support-resolution-when-necessary.

Manage-DSARs-from-receipt-of-the-request-to-disclosure-of-the-requested-information,-within-regulatory-deadlines.

Provide-feedback-to-Operational-Team-Managers-to-ensure-competency-of-the-Operations-department-is-maintained/-improved.

Provide-relevant-and-valuable-feedback-to-other-department-managers-(i.e-Claims,-Underwriting)-in-a-timely-manner,-where-necessary.

Liaise-with-IT-Team-to-raise-system-issues-and-suggest-meaningful-ways-to-improve-the-service-where-necessary.

Ensure-Standard-Operating-Procedure-documents-are-reviewed-against-documented-review-dates-and-are-maintained-on-an-ad-hoc-basis-where-changes-in-process-are-implemented-through-either-regulatory-change,-breach-&-complaint-root-cause-analysis-or-system-enhancements.

Previous-Complaints-Handling-experience-is-essential,-preferably-in-financial-services.

You-will-have-strong-skills-including: -

problem-solving,-strong-investigative-skills,-excellent-written-and-verbal-communication-skills

You-will-have-the-ability-to-work-with-a-variety-of-stakeholders-and-colleagues,-both-internally-and-externally,-proactive-and-able-to-self-manage-a-varied-workload-and-able-to-work-to-strict-deadlines.

The-role-is-hybrid-3-days-in-the-office-and-2-from-home.

Our-client-prides-itself-on-creating-a-great-working-atmosphere-with-regular-support-meeting-to-ensure-you-are-enjoying-your-role.-

Apply-today-for-an-early-interview.