Complaints Administrator

Complaints AdministratorRed Recruitment is recruiting temporary Complaint Administrators to join our client, a well-known organisation based at Peninsula Business Park in Exeter.This is a fantastic opportunity for an experienced complaints or customer service professional to join a busy team and make a genuine difference to customers. You will review incoming complaints, ensure they are assigned to the appropriate teams and provide administrative support throughout the complaint-handling process.This is an office-based position, so you must be able to commute reliably to Peninsula Business Park in Exeter.Benefits and Package for a Complaints Administrator:Salary: 13.00- 15.00 per hour Hours: Full-time, working between 8:00am and 6:00pm Shift Pattern: Monday to Saturday Contract Type: Temporary Start Date: ASAP Location: Peninsula Business Park, Exeter Free on-site parking Modern and smart offices Friendly and supportive working environment Opportunity to join a well-known organisation The chance to make a meaningful difference to customers and their experiencesKey Responsibilities of a Complaints Administrator:Reviewing customer complaints relating to water, wastewater, billing, service delivery and other customer issuesIdentifying the appropriate department for each complaint and assigning cases to the correct queueSupporting the management of complaint cases in line with company procedures and regulatory requirementsCommunicating with customers by telephone, email and ..... full job details .....