Complaints Administrator

We are looking for an administrator who has a passion for supporting customers and finding solutions to their pain points.
This role is paying -24,000 and offers hybrid working.

Key Responsibilities for the Complaints Administrator:
- Ensuring all incoming complaints are acknowledged and logged within 48 hours of receiving them
- Pass over escalations to the accurate teams
- Reviewing closed complaints to support with identifying recurring issues
- Providing administrative support to the wider teams
- Following procedures and company policies

Key Skills for the Complaints Administrator:
- Experience with Excel, ideally intermediate level
- Strong customer service and desire to help customers
- Calm and proactive demeanor
- Comfortable learning and using different company systems

Please apply as directed!