Complaints Administrator

Job Title: Complaints AdministratorLocation: Remote Working (Office based in Victoria, visits may be required on occasion) Pay Rate: 15.00- 16.00 per hour Type: Temporary Duration: 3 months (potential to extend) Start Date: ASAP (subject to onboarding and IT setup) Working Hours: Monday to Friday, 9:00am - 5:00pm OverviewWe are seeking a highly organised and professional Complaints Administrator to support a busy team. This role is heavily focused on inbox management, case coordination, and administrative support within a structured and process-driven environment. You will be handling highly confidential and sensitive information, so discretion, emotional intelligence, and professionalism are essential at all times. This role is best suited to a strong administrator who can triage, prioritise, and communicate effectively, particularly in a remote working environment. Key ResponsibilitiesManage a high-volume inbox, responding to and triaging incoming complaintsLog and maintain accurate records of cases in line with internal processesCoordinate and schedule case meetings and hearingsSet up and organise panels to review casesDraft and issue standard correspondence, including suspension/expulsion notices (templates provided)Provide case updates where appropriate, maintaining clear and professional communicationSupport the tracking and progression of cases, ensuring deadlines and SLAs are metConduct basic information gathering to assist with case updatesWork collaboratively with ..... full job details .....