https://jobs.co.uk/job/complaint39s-specialist-the-portfolio-group--2afffdc9-ed4d-4a1d-9838-45dcb75d1ad1 RSS feed for Complaint's Specialist at The Portfolio Group. en-gb Wed, 12 Aug 2026 00:47:17 GMT https://jobs.co.uk/job/complaint39s-specialist-the-portfolio-group--2afffdc9-ed4d-4a1d-9838-45dcb75d1ad1 https://jobs.co.uk/job/complaint39s-specialist-the-portfolio-group--2afffdc9-ed4d-4a1d-9838-45dcb75d1ad1 Mon, 10 Aug 2026 23:00:00 GMT Location: Manchester | Salary: £27000 - £28000/annum Annual Bonus | Type: Permanent | Portfolio are proud to represent our client, a global software company, in their search for a Customer Solutions Specialist. This is an integral role for clients who have a complaint that has not yet been resolved. You will have experience of providing high levels of client care and a strong customer service background to understand a clients issue and rectify it. We are looking for someone who likes to solve problems and retain customers whilst maintaining a professional manner. If you have a solid customer service background and are looking for a new challenge, apply today and we''ll be in touch! Purpose In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business''s Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Day-to-day responsibilities include... Permanent