https://jobs.co.uk/job/complaint-specialist-metropolitan-thames-valley--02fc488f-b704-4e3a-b050-a9f9184adfb5 RSS feed for Complaint Specialist at Metropolitan Thames Valley. en-gb Thu, 22 Oct 2026 23:52:04 GMT https://jobs.co.uk/job/complaint-specialist-metropolitan-thames-valley--02fc488f-b704-4e3a-b050-a9f9184adfb5 https://jobs.co.uk/job/complaint-specialist-metropolitan-thames-valley--02fc488f-b704-4e3a-b050-a9f9184adfb5 Thu, 22 Oct 2026 11:54:42 GMT Location: Beeston | Salary: 30001.00-30001.00 Annual | Type: Temporary | Complaint Specialist Location: Beeston, NG9 1LASalary Banding: £30,629 - £32,241 based on 37.5hr week Contract Type: 12 Months Fixed Term Hybrid working to be discussed at interview stage As a Specialist Complaint Handler here at MTVH, you will be responsible for resolving complex complaints, CEO complaints and responding to MP, Councillor and Ombudsman enquiries. You may also support the wider Customer Care Team to deliver satisfactory resolutions.You will work as a team to ensure MTVH is helping resolve customer disputes that are deemed fair and clear in resolution.You will be responsible for developing customer satisfaction through root cause analysis as well as help defining continuous improvements for the customer journey. You will build relationships with senior executives at MTVH, The Housing Ombudsman, MP''s, Councillors and the MTVH Policy Team.What you''ll need to succeed Strong knowledge and experience in resolving customer disputes Ensures that appropriate actions and remedies are taken internally to resolve escalated customers problems and concerns Confident at communicating with senior leaders and members of parliament where appropriate Exceptional Organisation Excell... Temporary