https://jobs.co.uk/job/complaint-lead-reed-specialist-recruitment--7a020765-3689-49d5-91be-3d16536bb898 RSS feed for Complaint Lead at Reed Specialist Recruitment. en-gb Thu, 02 Jul 2026 21:29:07 GMT https://jobs.co.uk/job/complaint-lead-reed-specialist-recruitment--7a020765-3689-49d5-91be-3d16536bb898 https://jobs.co.uk/job/complaint-lead-reed-specialist-recruitment--7a020765-3689-49d5-91be-3d16536bb898 Wed, 01 Jul 2026 23:00:00 GMT Location: Ealing | Salary: £16.23 - £20.51/hour | Type: Temporary | Complaints Coordinator Pay Rate: -16.23 PAYE or -20.51 Umbrella per hour Job Type: Temporary till October 2026 Start date either: 20th July or 27th July 2026 Training in Ealing for 2 days (travel paid for) Location: Remote Working Positions Available: 14 Overview We are recruiting for experienced Complaints Coordinator to join a busy customer service and complaints team. This role is responsible for investigating and resolving resident complaints, ensuring fair, thorough, and timely outcomes in line with the Housing Ombudsman Complaint Handling Code. The successful candidate will have strong investigation skills, excellent written communication abilities, and experience managing complaints within a housing, public sector, contact centre, or customer service environment. You will work collaboratively with internal teams and external contractors to deliver positive customer outcomes while identifying opportunities for service improvement. Day-to-Day Responsibilities Investigate resident complaints thoroughly, gathering and analysing relevant information to reach fair and balanced resolutions Manage complaints in accordance with the Housing Ombudsman... Temporary