https://jobs.co.uk/job/complaint-lead-housing-reed--8b5fb81c-846b-46b1-abb6-938a36892e6c RSS feed for Complaint Lead (Housing) at Reed. en-gb Thu, 16 Jul 2026 18:23:45 GMT https://jobs.co.uk/job/complaint-lead-housing-reed--8b5fb81c-846b-46b1-abb6-938a36892e6c https://jobs.co.uk/job/complaint-lead-housing-reed--8b5fb81c-846b-46b1-abb6-938a36892e6c Thu, 16 Jul 2026 11:52:21 GMT Location: Basildon | Salary: 14.34-14.34 Hourly | Type: Temporary | Complaint Investigator x2 (Temporary)Location: Hybrid WorkingTraining Location: Pitsea Office (3 days mandatory training)Working Locations After Training: Pitsea, Ealing or Westminster Bridge Road Office Hours: Monday to Friday, 9:00am - 5:00pmPay Rate: £14.34 per hour PAYEStart Date: Immediate start availableContract: Temporary booking until at least October, with potential extensionAbout the RoleWe are recruiting for 2 Complaint Investigators to join a busy and customer-focused housing team on a temporary basis. This is a fantastic opportunity for experienced complaints professionals who are passionate about delivering fair outcomes, excellent customer service and driving service improvements.You will be responsible for investigating and resolving resident complaints, ensuring cases are managed efficiently, fairly and in line with the 2024 Housing Ombudsman Complaint Handling Code. Working closely with internal departments and external contractors, you will play a key role in improving the customer experience and promoting a positive complaint-handling culture.Key ResponsibilitiesConduct detailed investigations into resident complaints, gathering and analysing all relevant inform... Temporary