Complaint Lead (Housing)

Complaint Investigator x2 (Temporary)Location: Hybrid WorkingTraining Location: Pitsea Office (3 days mandatory training)Working Locations After Training: Pitsea, Ealing or Westminster Bridge Road Office Hours: Monday to Friday, 9:00am - 5:00pmPay Rate: £14.34 per hour PAYEStart Date: Immediate start availableContract: Temporary booking until at least October, with potential extensionAbout the RoleWe are recruiting for 2 Complaint Investigators to join a busy and customer-focused housing team on a temporary basis. This is a fantastic opportunity for experienced complaints professionals who are passionate about delivering fair outcomes, excellent customer service and driving service improvements.You will be responsible for investigating and resolving resident complaints, ensuring cases are managed efficiently, fairly and in line with the 2024 Housing Ombudsman Complaint Handling Code. Working closely with internal departments and external contractors, you will play a key role in improving the customer experience and promoting a positive complaint-handling culture.Key ResponsibilitiesConduct detailed investigations into resident complaints, gathering and analysing all relevant information to reach fair and balanced resolutions.Liaise with internal teams and external contractors to obtain evidence and progress complaint cases.Ensure all complaint-handling activities comply with the Housing Ombudsman Complaint Handling Code and other regulatory requirements.Maintain accurate and ..... full job details .....