Complaint Intake Analyst (Turkish)

Role: Complaint Intake Analyst - Turkish speaking Contract: 6 monthsOffice- Maidenhead (Hybrid - 3 days on site)Pay: circa 28k per annum Purpose: The Complaint Intake Analyst I works to support PMQA through providing the initial triaging of complaints from all channels and serve as the first point of contact with the customer. They will ensure accuracy of data from the customer in order to make the initial identification of the complaint code. They will conduct data entry and coordination of work through the appropriate channels as determined by established business rules. Responsibilities: Completes the intake process of complaints through phone, email and OneTrack.Conducts initial assessment of application for missing information and completes missing information customer outreach process to obtain required dataConducts the initial identification of the complaint codeCoordinate the logistics for the complaint samplesPartner with internal stakeholders for adverse eventsDecides whether a replacement, credit, or warranty claim is warranted, and will notify the appropriate stakeholders. Will process replacement, credit or warranty claim for the customer.Leads translation services for reportingIdentify the need for a reply letter to customers addressing the results of complaint investigations and send to complaint processing team to create Qualifications and Skills: Turkish and English language skills High school diploma or equivalent required. College or a 2-year Associate ..... full job details .....