https://jobs.co.uk/job/complaint-intake-analyst-carbon-60--6a6fea12-08a4-41f4-8a3f-550a2e6ec518 RSS feed for Complaint Intake Analyst at Carbon 60. en-gb Fri, 23 Oct 2026 21:41:19 GMT https://jobs.co.uk/job/complaint-intake-analyst-carbon-60--6a6fea12-08a4-41f4-8a3f-550a2e6ec518 https://jobs.co.uk/job/complaint-intake-analyst-carbon-60--6a6fea12-08a4-41f4-8a3f-550a2e6ec518 Wed, 30 Sep 2026 23:00:00 GMT Location: Maidenhead | Salary: Negotiable | Type: Temporary | Complaint Intake Analyst I Job Type: Temporary Location: Maidenhead Duration: 6 months (rolling) Role Summary We are seeking a detail-oriented and customer-focused Complaint Intake Analyst to support Quality Assurance operations for a leading pharmaceutical company. You will be required to manage the initial intake and triage of customer complaints across multiple channels. As the first point of contact for customers, you will ensure accurate data collection, assess complaint information, coordinate follow-up activities, and facilitate the efficient processing of complaints in accordance with established business procedures. For this role, a fluent Swedish speaker is required as you will be needed to translate complaints into English. Experience within a call centre background in a healthcare company or equivalent would be ideal. Key Responsibilities Manage the intake of customer complaints received via phone, email, and complaint management systems. Review and assess complaint submissions, identify missing information, and conduct customer outreach to obtain required details. Perform the initial classification and coding of complaints using establi... Temporary