Complaint Handler

An exciting opportunity has arisen for a CISL Complaint Handler to join a dynamic compliance team within the financial services sector on an initial 6 month contract basis. In this role, you will manage and resolve customer complaints relating to investment platforms, SIPP/ISA products, and advisory services. You will play a key role in ensuring all complaints are handled in line with FCA DISP rules and Consumer Duty requirements, while delivering fair and timely outcomes. This position is ideal for a detail-oriented professional who thrives in a fast-paced environment and is passionate about maintaining high standards of customer care and regulatory compliance.Duties and ResponsibilitiesManage, investigate, and resolve customer complaints in line with FCA DISP rulesAnalyse complex customer journeys across investment platforms and advisory servicesEnsure fair and consistent customer outcomes in line with Consumer Duty principlesMaintain accurate records and documentation of complaint handling activitiesCommunicate clearly with customers, advisers, and internal stakeholdersMonitor deadlines and manage a caseload effectively within required timeframesIdentify trends and potential risks arising from complaintsSupport continuous improvement of complaint handling processes and controlsEducation and Skills RequiredPrevious experience handling complaints within financial servicesStrong understanding of FCA DISP rules and Consumer DutyExcellent written and verbal communication ..... full job details .....