Complaint Handler - Financial Services

Due to growth my client, a highly regarded and well established financial services firm, currently seek an experienced Complaints Handler to act as a first point of contact for potential complaints. Working across a range of financial products duties will involve: Acknowledging receipt of customer complaints Conducting thorough investigations and liaising with a range of stakeholders to ensure all relevant information is gathered Ensuring complaints are dealt with in accordance with FCA DISP regulations Liaising with policy holders and keeping them informed of how their complaint in progressing Liaison with the Financial Ombudsmen Service Providing insight / ideas to colleagues as to process and procedural improvement Ensuring complaints are expedited as effectively and efficiently as possible Applicants must possess prior complaints experience from the financial services sector along with a strong understanding of regulatory requirements. You will possess excellent communication skills and the ability to work under pressure whilst managing clients with empathy and understanding. This is a great opportunity to make your mark in a new position supporting the wider claims team and offers a great working environment and potential for long term development. ..... full job details .....